Managed critical project directing a 20-member team including resources from Millicom for Business Process Re-engineering of the refunds and commission. Highly visible project stepped into several roles, such as quality assurance liaison, during peaks in project development lifecycle. The processing time was cut down by a remarkable 46% while attaining more accuracy. Amended processes were mapped into SunAccounts. Achieved high level of customer satisfaction resulting in client volunteering to be a reference for product and Professional Services.